In the eventuality that Notting Hill Carnival is postponed or cancelled all costumes will be completed and distributed in August 2026. The value of the band fee (the costs excluding those of the materials and labour for the costume) will be deducted/refunded. The theme due for presentation in the cancelled/postponed year will not be carried over. 

Refunds are not possible on our products. From the point of ordering, garments and materials are ordered. All of our items are custom made to your size and specifications. All payments made against your costume go towards the production process, on the road costs and business overheads. 

You are welcome to cancel your booking at any time, but your deposit/payments to date are non-refundable. If you wish to sell your package to another person, we will need written notice of the party that the order is being transferred to. 

The Goodie bag itself and your souvenir cup form core part of your package, all other UCOM branded items and samples from brands will be as standard in all UCOM in house sections. Branded samples will differ depending on quantities and variations we are supplied with. Private sections (Dusk, Canboulay, Always Carnival, Wassiville, Socaholic and Onyx mas) will have some core items provided by UCOM in addition to their own branded items. please be reminded these items are complimentary and do not form part of your experience you are paying for. 

Costume and Fun Mas Packages

Initial Deposit is 40% of the total value of the package you are ordering including Add-On’s. theres is a payment schedule: 

• 40% Deposit until 1st January 2026.
• 50% Deposit Paid/Balance Cleared by 1st March 2026.
• 75% Deposit Paid/Balance cleared By 1st April 2026.
• 100% Balance cleared by 1st May 2026.

If you are ordering a stand alone Dutty Mas packages, this must be paid for in full at the point of purchase. 

All Costume and Fun Mas packages must be paid in full not later than 1st May 2026.

IMPORTANT: All payment deadlines must be strictly followed to ensure your costume remains secure. You can log into your Playmas account to check your current balance. Please make sure that any additional payments are completed by midnight UK time on the deadline day. Deposits and payments are non-refundable and non- transferrable.

*Excludes Individual costumes which have a separate payment schedule

UCOM carnival is an all inclusive experience. We are a roped off band with security, road management, stewards and a police escort.

On Carnival Sunday we provide Limited refreshments and a snack while you are on the road. We do not have toilets on Carnival Sunday.

On Carnival Monday we provide hot breakfast 8-11am and continental items, Light snacks, a hot lunch served between 1-2:30pm and refreshments for the duration of your time on the road.  We have toilets on the road on Carnival Monday only.

You are free to roam the band as you wish and mingle with friends in other sections. The only times we ask you to get into your section is as we move off and at the judging point. For your safety please remain inside the ropes. 

UCOM and Associates have teamed up with PLAYMAS to manage your orders effectively. Once you have placed your order and created your PLAYMAS account you can log in to and make payments any time you like.

Only make payments using your PLAYMAS account. Any payments made by bank transfer, PayPal (direct) or any other means will not count towards your costume and may result in you forfeiting your costume and payments made to date.

A private section is a brand within UCOM that manage their own production, collection of payments and are contractually responsible for delivery of your costume. UCOM are responsible for delivering your “Carnival Experience” music, security, food, drinks and logistics for the carnival day/s.

A promoted section is a brand/s associated with UCOM specifically to promote a section to patrons. UCOM are responsible for producing and delivering your costume, experience and collecting payments.

Please always pay attention to what you are ordering, generally wire bras that have more coverage from the side and underneath usually fit cleavage that are looser better, Wire bras that are more cut away or only grasp from the side are more suited to tighter perkier cleavage. 

All our monokinis are made generally to standard sizes and body lengths if you are 5.1ft and below or above 5.10ft we wouldn’t recommend a monokini as there could be fit issues. items that come in 2 parts generally fit shorter and taller than average people better. 

Masqueraders must ensure that options and sizes are inputted correctly at the point of ordering.

Body options are final and cannot be changed/upgraded once you have placed your order.

The deadline for size changes is 1st March 2026. After this time you cannot make any changes to your order. 

Resale costumes are only managed in the PLAYMAS system. Please do not email these requests as they will not be actioned. However, if you are not clear about how to put your package up for resale or transfer your package to another masquerader please do not hesitate to contact us at info@unitedcoloursofmas.com

The costume distribution schedule will be emailed to all masqueraders, posted to our website and advertised on our social media channels. Please ensure you check your email junk / spam folders and social media platforms for distribution announcements.

Distribution is usually the week leading up to NHC 2026, each section will have a specific distribution date.

You must attend the correct costume collection day or any collection day thereafter with a valid form of photo ID (driver’s licence or passport only). We are unable to release the costume without a valid form of photo ID.

After the final date for distribution, all uncollected costumes and payments to date will be forfeited and remain the property of UCOM Events Limited.

• Please ensure that your package has been paid for in full before attending distribution. We are unable to receive payments during distribution.
• Packages must be collected by the person named in the order or by a designated representative who must be named on your MasOS account. You must use your MasOS account to assign collection to another party. We are not able to accept emailed notifications. A designated representative may only collect on your behalf if your balance is paid in full.
• Check that the status of your order is “Paid” and have a £0.00 balance on the PLAYMAS system. If this is not the case and you believe you have paid in full please contact us immediately. Do not attempt to collect your costume or package without the paid in full status on your account.
• Please attend your designated day for collection or any distribution day thereafter. Priority will be given to those collecting on their assigned days. Please try and collect on you assigned day to ease congestion and wait times.
• Please have your valid photo ID ready when get to the front of the queue. This will help to speed up the process. We are unable to issue your package without production of a valid form of photo ID.
• Without the above documentation, we are unable to release any costumes.