MOST FREQUENTLY ASKED QUESTIONS
Notting Hill Carnival takes place annually on the last Sunday and Monday in August.
In order to successfully register your full deposit must be received. If you do not make your deposit payment you will not have registered and your costume is not secured. The deadlines for full payment of your remaining balance are as follows:
• Individuals – 31st May 2019
• Large Headpiece and Backpack Options – 30th June 2019
• Base and Collar Options – 31st July 2019
• Fun mas and Jouvert – 31st July 2019
You will be reminded of these deadlines by email and they will also be posted on the UCOM website and our social media channels. Should you fail to complete your payments on time you will forfeit your costume and all payments made.
UCOM Operates a strict 18 years and over policy in our Sunday band. For those of you who will NOT be 18 years old on or before Sunday 25th August 2019 you will not be able to participate.
Mas Camp (+44) 750 7864 808
Note [During Busy Periods It May Take Up To 48 Hours To Receive A Response]
We eat, sleep, live and breathe carnival so it’s almost never too soon to register! Look out for on-line registration for the upcoming theme directly after Notting Hill carnival Monday. Please visit our website for regular updates on registration and payment deadlines. If you are unable to get in there that quickly don’t worry, we usually reserve a number of spaces for registration at the launch.
Registration is only completed once the relevant deposit amount has fully cleared into our account.
Carnival costumes are made to measure. Please note that once you have completed registration the following will apply:
• NO exchanging costume options or changing sections
• NO returns will be accepted and no refunds
• NO changing of measurements or sizes
• NO transfers
For successful registration, we need the following information:
• Bra Size
• Waist Size (in inches)
• Underwear/Shorts Size (S, M, L)
• Underwear/Shorts Type
Unfortunately, we are not able to offer customisation or extra items with standard backline or frontline costumes. Costumes may come with options for larger headpieces, backpacks and other embellishments at an additional cost. These options are detailed with each costume on-line.
Our opening hours are Monday – Friday, 12 – 6pm but for distribution the times will be 4 – 8pm
Costumes can be sold on to another masquerader, but only under the following conditions
All sizes and options on the original order are what you are purchasing and cannot be changed or amended at any time, you are purchasing a sold as seen costume.
The person named in the original order must send an email to firstname.lastname@example.org containing their order confirmation if the costume is paid in full stating they have sold on their costume to the named person.
UCOM representative will send a conformation email acknowledging the change of name.
You must attend the correct costume collection day or any collection day after with a copy of the confirmation email and a valid form of ID. We are unable to release the costume without a confirmation and a valid form of ID together
The costume distribution schedule will be emailed to all masqueraders, posted to our website and advertised on our social media channels. Different sections will have different distribution dates. After the final date for distribution, all uncollected costumes will be forfeited and remain the property of UCOM. Any associated payments will also be forfeited.
• Ensure that your package has been paid for in full before attending distribution. We are unable to receive payment at mas camp during distribution
• Costume packages must be collected by the person named in the order or by a confirmed designated representative. A confirmed designated representative may only collect on your behalf if your balance is paid in full
• Make sure you have received you “Paid In Full Confirmation” Collection Letter by 11th August 2018, If you have not received this please contact us immediately, Do not attempt to collect your costume or package without this document.
• Please attend your designated day for collection or any day after. Priority will be given to those collecting on their assigned days, Please try and collect on you assigned day to ease congestion and wait times.
• Please have your original valid Photo identification ready when get to the front of the queue. This will help to speed up the process. We are unable to issue your package without production of an original valid form of Photo identification
• A confirmed designated representative can collect your costume on your behalf but will require the following information:
• A signed letter stating you the designated person may collect their costume, this must be a paper document.
• A copy of their costume confirmation, this can be a paper or online document.
• A copy of their photo ID this can be a Paper or online document.
• Without the above documentation, we are unable to release any costumes.
If you cannot collect your costume in person, please arrange for a designated representative as follows:
A confirmed designated representative can collect your costume on your behalf but will require the following information
A signed letter stating you the designated person may collect their costume, this must be a paper document.
A copy of their costume confirmation, this can be a paper or online document.
A copy of their photo ID this can be a Paper or online document.
Without the above documentation, we are unable to release any costumes.
Your designated representative must attend the correct costume collection day or any collection day after with a copy of the confirmation email and a valid form of ID.
We are unable to release the costume without a confirmation and a valid form of ID together
You can collect your costume on any day after your designated date, however priority is given to persons collected on their designated day.
In the first instance, please email us at email@example.com; call us on: (+44) 7507 864 808 or visit us at the mas camp Unit 45K Leyton Industrial Village, Argall Avenue, London, E10 7QP During the month of August it is advisable not to contact us by social media as these messages maybe missed or un-answered.
For one of our private sections
Socaholic UK – (+44) 7962342011; email: firstname.lastname@example.org
HYPE MAS – (+44) 7999915016; email:Info@hypemasuk.com
Yes you sure can, in fact we encourage this especially if you are new to UCOM. It’s a great way to meet the team and other members. Many friendships have been built within UCOM and this is something we defiantly encourage.
We discourage masqueraders from customising as the designers have spent a long time developing the look of the band and the costumes to ensure we look good on the road, if you would like to do something special please speak to us first.
We have 3 trucks this year, you are free to roam the band and jump up behind any of our music trucks.
UCOM is made up of 10 sections and approximately 700 Masqueraders.
We have many ways for masqueraders to pay off their balances or simply pay small deposits across the year.
BACS transfer – Please use the following information:
UCOM Events Limited
Sort Code: 30-98-97
You must use your full name as the reference. Without this reference, we will not be able to match the payment to your costume order. UCOM cannot be held responsible for any payments which have not been referenced correctly
Online PayPal – Payments must be made using the “Additional Payment Product” on our website only. Please note that this method incurs a 4% fee
Cash or Debit Card Payment – Please attend Mas camp if you would like to make cash payments
Please note that we are unable to accept payments by cheque
We don’t run a waiting list system. However, once all payment deadlines have passed, some costumes may become available. Please note that these costumes are available as is and no size or option changes can be made. Information on availability will be released once all payment deadlines have passed.
You will receive your costume and costume accessories boxed along with your headpiece, wrist bands and key information for the carnival, including instructions for meeting the band on the road and other key information. If you have a large backpack this may be brought to the carnival route on the day of carnival. You will also receive a UCOM Goody Bag, filled with carnival essentials. Your costume is not complete without a wristband and masqueraders not wearing their wristband will be asked to leave the band, please remember upon collecting your costume once you have signed for all parts it becomes your responsibility, any missing parts or items will not be replaced once you leave the distribution centre.
A private section is just a term for a section that is managed by a promoter or social group, but is creatively and logistically overseen and directed by UCOM. This means that your Carnival experience will be the same no matter which section you choose.
A costume is normally made up of, under garment/s i.e. bra and bikini bottom, belt, neck piece, leg pieces and arm pieces. Your carnival Monday package also includes unlimited premium refreshments, breakfast, a hot lunch, Snacks, a UCOM Cup, Security, Music, photographers, helpful stewards and free entry to our thank you party in September.
You are welcome to cancel your booking at any time, although your deposit is non-refundable. If you have paid more than your deposit you will be refunded the extra monies if cancelled before 30th June 2019 after this time absolutely no refunds will be issued.
TERMS & CONDITIONS
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