Age Policy of UCOM Carnival and Associates
Terms and Conditions/ FAQs Document (Draft)
Please read these Terms and Conditions carefully before registering your interest with UCOM & Associates. By registering with UCOM & Associates you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions then you may not participate in the carnival with UCOM & Associates. In these terms “we”, “us”, “our” or “UCOM” refers to UCOM & Associates and “you” and “your” refers to you as a participant in the UCOM & Associates carnival mas band.
We may modify these Terms, for any reason at any time, by posting a new version on Our Website; these changes do not affect rights and obligations that arose prior to such changes. Your continued use of Our Website or any of Our goods or services following the posting of modified Terms will be subject to the Terms in effect at the time of your use. Please review these Terms periodically for changes. If you object to any provision of these Terms or any subsequent modifications to these Terms or become dissatisfied with Our Website, goods or services in any way, your only recourse is to immediately terminate use of Our Website, goods or services.
Registration
Registration is only completed once the relevant deposit amount has fully cleared into our account.
Carnival costumes are made to measure. Please note that once you have completed registration the following will apply:
• NO exchanging costume options or changing sections
• NO returns will be accepted and no refunds
• NO changing of measurements or sizes
• NO transfers
Costume Distribution
A schedule for costume distribution will be published on our website and through our social media channels. After the final date for distribution, all uncollected costumes will be forfeited and remain the property of UCOM. Any associated payments will also be forfeited.
Costume distribution is always a busy time. Help to assist us in making this as hassle free as possible by adhering to the following:
• Ensure that your package has been paid for in full before attending distribution. We are unable to receive payment at mas camp during distribution
• Costume packages must be collected by the person named in the order or by a confirmed designated representative. A confirmed designated representative may only collect on your behalf if your balance is paid in full
• Make sure you have received you “Paid In Full Confirmation” Collection Letter by 11th August 2018, If you have not received this please contact us immediately, Do not attempt to collect your costume or package without this document.
• Please attend your designated day for collection or any day after. Priority will be given to those collecting on their assigned days, Please try and collect on you assigned day to ease congestion and wait times.
• Please have your original valid Photo identification ready when get to the front of the queue. This will help to speed up the process. We are unable to issue your package without production of an original valid form of Photo identification
• A confirmed designated representative can collect your costume on your behalf but will require the following information:
• A signed letter stating you the designated person may collect their costume, this must be a paper document.
• A copy of their costume confirmation, this can be a paper or online document.
• A copy of their photo ID this can be a Paper or online document.
• Without the above documentation, we are unable to release any costumes.
Frequently Asked Questions
Q: I’ve purchased a costume from another masquerader. How do I transfer the costume to my name?
A: Costumes can be sold on to another masquerader, but only under the following conditions:
• All sizes and options on the original order are what you are purchasing and cannot be changed or amended at any time, you are purchasing a sold as seen costume.
• The person named in the original order must send an email to info@unitedcoloursofmas.com containing their order confirmation if the costume is paid in full stating they have sold on their costume to the named person.
• A UCOM representative will send a conformation email acknowledging the change of name.
• You must attend the correct costume collection day or any collection day after with a copy of the confirmation email and a valid form of ID. We are unable to release the costume without a confirmation and a valid form of ID together
Q: I’m unable to collect my costume. Can another person collect on my behalf?
A: If you cannot collect your costume in person, please arrange for a designated representative as follows:
• A confirmed designated representative can collect your costume on your behalf but will require the following information:
• A signed letter stating you the designated person may collect their costume, this must be a paper document.
• A copy of their costume confirmation, this can be a paper or online document.
• A copy of their photo ID this can be a Paper or online document.
• Without the above documentation, we are unable to release any costumes.
• Your designated representative must attend the correct costume collection day or any collection day after with a copy of the confirmation email and a valid form of ID. We are unable to release the costume without a confirmation and a valid form of ID together
Q: When do I collect my costume?
A: The costume distribution schedule will be emailed to all masqueraders, posted to our website and advertised on our social media channels. Different sections will have different distribution dates. After the final date for distribution, all uncollected costumes will be forfeited and remain the property of UCOM. Any associated payments will also be forfeited.
Q: I missed my collection date – what do I do?
A: You can collect your costume on any day after your designated date, however priority is given to persons collected on their designated day.
Q: What are the Mas Camp’s opening hours?
A: Our opening hours are Monday – Friday, 12 – 6pm but for distribution the times will be 4 – 8pm
Q: How do I contact a member of the UCOM & Associates team?
A: email us info@unitedcoloursofmas.com; call us on: (+44) 7507 864 808 or visit us at the mas camp Unit 45K Leyton Industrial Village, Argall Avenue, London, E10 7QP During the month of August it is advisable not to contact us by social media as these messages maybe missed or un-answered.
Please note that if you are registered for one of our private sections, the contact details are as follows:
• Socaholic UK – (+44) 7962342011; email: info@socaholic.com
• HYPE MAS – (+44) 7999915016; email:Info@hypemasuk.com
Q: When does costume registration start for the new carnival year?
A: We eat, sleep, live and breathe carnival so it’s almost never too soon to register! Look out for on-line registration for the upcoming theme directly after Notting Hill carnival Monday. Please visit our website for regular updates on registration and payment deadlines. If you are unable to get in there that quickly don’t worry, we usually reserve a number of spaces for registration at the launch.
Q: What do I need for costume registration?
A: For successful registration, we need the following information:
Size Information:
• Bra Size
• Waist Size (in inches)
• Underwear/Shorts Size (S, M, L)
• Underwear/Shorts Type
Q: Can I order extra items with my costumes?
A: Unfortunately, we are not able to offer customisation or extra items with standard backline or frontline costumes. Costumes may come with options for larger headpieces, backpacks and other embellishments at an additional cost. These options are detailed with each costume on-line.
Q: I did not get a costume. Can I be placed on a waiting list?
A: We don’t run a waiting list system. However, once all payment deadlines have passed, some costumes may become available. Please note that these costumes are available as is and no size or option changes can be made. Information on availability will be released once all payment deadlines have passed.
Q: When do I need to pay for my costume?
A: In order to successfully register your full deposit must be received. If you do not make your deposit payment you will not have registered and your costume is not secured. The deadlines for full payment of your remaining balance are as follows:
• Individuals – 31st May 2018
• Frontline – 30th June 2018
• All Backlines and Children – 31st July 2018
• Fun mas and Jouvert – 31st July 2018
You will be reminded of these deadlines by email and they will also be posted on the UCOM website and our social media channels. Should you fail to complete your payments on time you will forfeit your costume and all payments made.
Q: What will I receive at Costume Distribution?
A: You will receive your costume and costume accessories boxed along with your headpiece, wrist bands and key information for the carnival, including instructions for meeting the band on the road and other key information. If you have a large backpack this may be brought to the carnival route on the day of carnival. You will also receive a UCOM Goody Bag, filled with carnival essentials. Your costume is not complete without a wristband and masqueraders not wearing their wristband will be asked to leave the band, please remember upon collecting your costume once you have signed for all parts it becomes your responsibility, any missing parts or items will not be replaced once you leave the distribution centre.
Q: How old must you be to participate with UCOM & Associates?
A: UCOM Operates a strict 18 years and over policy in our Sunday band. For those of you who will NOT be 18 years old on or before Sunday 26th August 2018 we offer a “Teen” package for Monday participation only. This includes soft drinks and food. If you have a Teen wrist band on and are found to be consuming any alcohol on Carnival Monday you will have your wrist band removed and asked to leave the band.
Q: What is a “Private Section”?
A: A private section is just a term for a section that is managed by a promoter or social group, but is creatively and logistically overseen and directed by UCOM. This means that your Carnival experience will be the same no matter which section you choose.
Q: What is included as part of my costume?
A: A costume is normally made up of, under garment/s i.e. bra and bikini bottom, belt, neck piece, leg pieces and arm pieces. Your carnival Monday package also includes unlimited premium refreshments, breakfast, a hot lunch, Snacks, a UCOM Cup, Security, Music, photographers, helpful stewards and free entry to our thank you party in September.
Q: What if I want to cancel my costume?
A: You are welcome to cancel your booking at any time, although your deposit is non-refundable. If you have paid more than your deposit you will be refunded the extra monies if cancelled before 30th June 2018 after this time absolutely no refunds will be issued.
Q: How do I make further payments on my costume?
A: We have lots of ways to do this:
BACS transfer – Please use the following information: Paul O’Donoghue, Halifax, sort code 11-67-22, account number 28609763
• . You must use your full name as the reference. Without this reference, we will not be able to match the payment to your costume order. UCOM cannot be held responsible for any payments which have not been referenced correctly
• Online PayPal – Payments must be made using the “Additional Payment Product” on our website only. Please note that this method incurs a 4% fee
• Cash or Debit Card Payment – Plese attend mas camp if you would like to make cash payments
• Please note that we are unable to accept payments by cheque
Q: Which DJs are playing for UCOM and what island do they represent?
A: We have a wide spectrum of top UK Soca DJs from all different Caribbean islands, we have done this intentionally to ensure we get a good balance of music from all Caribbean Islands including Zouk and Afro Beats.
Q: How many Masqueraders are in UCOM?
A: UCOM is made up of 10 sections and approximately 700 Masqueraders.
Q: How many trucks does UCOM have on the road?
A: We have 3 trucks this year, you are free to roam the band and jump up behind any of our music trucks.
Q: Can I customise my own costume?
A: We discourage masqueraders from customising as the designers have spent a long time developing the look of the band and the costumes to ensure we look good on the road, if you would like to do something special please speak to us first.
Q: When is the Notting hill Carnival?
A: Notting Hill Carnival takes place annually on the last Sunday and Monday in August.
Q: Can I help out at the Mas Camp?
A: Yes you sure can, in fact we encourage this especially if you are new to UCOM. It’s a great way to meet the team and other members. Many friendships have been built within UCOM and this is something we defiantly encourage.
Sponsor Us
If you would like the opportunity to sponsor us and be exposed to almost 2 million people please email us info@unitedcoloursofmas.com for a sponsorship pack.
Contacts Us
Phone – 07507864808
Email – info@unitedcoloursofmas.com
Twitter – @ucomcarnival
Instagram – ucomcarnival
Facebook – UCOM unitedcolours ofmas
Mas Camp Address:
Unit 45 k
Leyton industrial Village
Argall Avenue
London
E10 7QP